Legal
Terms of service
Each section starts with a plain-English summary. The summary is part of the terms, not decoration.
1. Who we are — and who we aren’t
we’re a travel agency. We sell tickets that airlines operate. We are not an airline.
Airways Ticketing is an independent travel agency registered in Algonquin, Illinois. We act as an agent arranging air transportation performed by the operating carrier. Your contract of carriage — the rules of the flight itself — is with the airline named on your ticket, and the airline’s conditions apply to the transportation.
2. Booking requests and ticketing
submitting a booking is a request. It becomes a ticket when a human issues it, usually within 4–8 working hours. Until then, nothing is guaranteed and nothing is charged.
A completed booking on our website or by phone constitutes a request to purchase, not a confirmed reservation. Fares are not guaranteed until ticketed. Your payment card is collected and stored securely at the time of request, but no amount is charged or authorised then; we capture payment only upon issuance of your e-ticket. If the selected fare becomes unavailable before issuance, we will contact you with alternatives; no amount is captured unless you accept.
3. Prices
the price you see is the total. Our margin is inside it. See the fee schedule.
Displayed prices include the air fare, all mandatory taxes and carrier-imposed charges, and our margin. Optional services (seats, additional baggage, meals) are priced separately and only ever added at your explicit request. Post-ticketing service charges are published on our Fees & charges page.
4. Changes, cancellations and refunds
your fare’s airline rules decide what changes cost. Within 24 hours of booking, our own charges are always refunded. Airline refunds take as long as the airline takes — we chase, we don’t sit on them.
Changes and cancellations are governed by the fare rules of your ticket, disclosed before purchase. Cancel within 24 hours of booking and our margin and handling charges are refunded in full; the treatment of the airline fare depends on its rules and issuance status, which we state on your confirmation. Refunds due from airlines are passed to you promptly upon receipt; we do not hold refunded amounts.
5. Your responsibilities
names must match passports, and travel documents are yours to hold. We’ll flag what we can see, but we can’t know every country’s rules for you.
You are responsible for the accuracy of traveller names and details, for holding valid passports, visas and health documentation, and for meeting entry requirements of your destinations and transit points. We assist where we can and will flag issues we detect, but responsibility for documentation rests with the traveller.
6. Schedule changes and disruption
airlines change schedules; when they do, we tell you fast and rebook by hand, around the clock.
Airlines may change schedules or cancel flights. When we are notified, we will contact you promptly with options. Our desk operates 24/7 for disruption handling. Compensation for delay or cancellation, where applicable, is governed by the operating carrier’s obligations and applicable law.
7. Payment disputes
call us before your bank — we fix most things faster, and we keep records of everything.
If you believe a charge is incorrect, contact us first; most matters are resolved within one business day. We maintain complete records of bookings, authorisations, communications and issuance, which we will provide in any dispute.
8. Liability, law and the boring-but-real parts
our liability is that of an agent; the flight itself is the airline’s contract. Illinois law applies.
Our liability is limited to our role as agent and shall not exceed the amounts paid to us for the affected booking, except where law provides otherwise. These terms are governed by the laws of the State of Illinois. [Full liability, force majeure, severability and arbitration wording — counsel to complete.]