Desk open · 24/7 · average answer 38s
Callback desk · 24/7

We’ll call you.
Usually inside five minutes.

No sales script and no queue — the person who calls can quote, hold and ticket, on the spot.

+1 209 751 1333or skip the wait entirely — a person picks up
When should we call?

The promise: “now” means under 5 minutes, 24/7 — and we measure it. If we miss it, the first thing you’ll hear is an apology, not a script.

<5 minWhat “now” means, measured — not a target
24/7The desk never closes, so there is no out-of-hours branch
38sAverage answer if you’d rather call us instead
4–8hTypical time to e-ticket once you say yes (4–8 working hours)

What the call actually is

One person, and they can finish it.

Not a qualifier who books you a second call. The agent who dials has the GDS open and the authority to quote, hold and issue.

They can quote

Including consolidator and contract fares that never appear in public search. On premium cabins and long-haul that is the whole reason to pick up the phone.

They can hold

Where the fare rules allow it, the seat is held while you check dates with whoever else is travelling. No card needed to hold.

They can ticket

Same call, same person. Payment is taken when the e-ticket is issued, typically within 4–8 working hours — never before it exists.

Before you request it

Three things that make the call short.

  • Rough dates — exact ones aren’t needed to price it
  • Who’s travelling, and any airline you’d rather avoid
  • Names exactly as printed in the passports, if you have them to hand
Or search it yourself first

If we miss the five minutes

You get an apology, not a script.

The promise is measured against the telephony log, not estimated. A miss is a miss, and the agent who calls will say so before anything else.

All four desk numbers

Rather not wait at all?

Call +1 209 751 1333 — a person picks up.

Same desk, same people, same authority to issue the ticket. Fares are not guaranteed until ticketed.

  • In-house desk, 24/7A person picks up
  • Ticketed in 4–8 working hoursBy a person, on a GDS
  • Charged at issuanceNever before your ticket exists
  • Registered US agencyAlgonquin, Illinois
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