Legal
Fees & charges
The first number you see is the number you pay. This page exists so that sentence is checkable, not just marketing.
Effective 20 August 2026 · changes only with 30 days’ notice on this page
Every fare we display is the total — airline fare, all taxes, all carrier-imposed charges, and our margin, together. Nothing is added between the search result and your card.
How we make money
We buy fares at agency rates and sell them with our margin included in the displayed total. We do not add a separate booking or service fee at checkout, and we never will without changing this page first. If you compare our total against another total, you are comparing like with like.
Services after ticketing
Changes and cancellations are governed first by your fare’s airline rules — shown to you before you book and again on your e-ticket. Where our desk does the work, our handling charge is fixed and published here:
| Service | Airline’s charge | Our handling |
|---|---|---|
| Date or flight change | Per your fare rules + any fare difference | $25.00 |
| Cancellation & refund processing | Per your fare rules | $25.00 |
| Same-day void (where the window allows) | $0.00 | $0.00 |
| Name correction before ticketing | $0.00 | $0.00 |
| Name correction after ticketing | Per airline policy | $25.00 |
| Seat, bag or meal added after booking | Airline’s published fee | $0.00 |
Handling amounts are illustrative in this preview and render from configuration at launch. Airline charges are never ours and never marked up.
This work is done by a person, around the clock: the changes desk answers on +1 209 751 1333.
Within 24 hours of booking
Cancel within 24 hours of booking and our own margin and any handling charge are refunded in full. Whether the airline fare itself is refundable inside that window depends on the fare’s rules and whether the ticket has been issued — we show your itinerary’s exact position, with a timestamp, on your confirmation. The full position is in section 4 of our terms.
What we never charge
No card surcharge. No fee to speak to a person. No fee for e-ticket delivery or resending. No fee for the callback service. No charge of any kind before your e-ticket is issued.
A booking request is not a confirmed ticket. Your card is stored securely and nothing is charged until an agent issues your e-ticket, typically within 4–8 working hours. If a fare is no longer available we will call you with the alternatives before taking anything.